Monday, February 13, 2006

Swiss Chalet--Again!

It’s getting to the point where I’m thinking I shouldn’t be ordering at Swiss Chalet anymore. (Even though I like their food.) In addition to my previous beef with them, they’ve given me problems again.

We ordered last night—without getting drinks, of course—and included a cheesecake in the order. When they came, they had forgotten to include it. So far, I’m not too annoyed; yes, they made a mistake, but no big deal, it happens. Luckily, we discovered it while the driver was still in the driveway, so I was able to run out and tell him that the cheesecake wasn’t there. He didn’t have it in his bag, so he called back to the store, and promised me that he’d be back with the dessert. This was about 8:30.

Unfortunately, an hour passed, and he still hadn’t returned. Now I was getting a bit annoyed. So I called back, and got someone on the phone, and asked him if there was a way he could check up, and see if the driver was still coming. He said that the best he could do would be to send a “message” to the store, and let them know that our dessert had been missing, and ask them to resend it. And then—get this—he told me that I shouldn’t have bothered talking to the driver, I should have called the main number instead. He gave the strong impression that he didn’t trust the driver to come back.

So I asked him what I should do if the driver didn’t come back, and he said to call back again. This was a little after 9:30.

10:00 rolled around, and no driver, so I called back. Only to find that you can’t call back, after 10:00, because they shut all the phones down. I tried a number of different customer service phone numbers they had on their web site—all of which probably pointed to the same place; there were 416 numbers for Toronto, and 800 numbers for the rest of Canada—but they were all closed.

So I had to resort to using their online form, to submit a complaint.

I don’t know why I bother airing my complaints on my blog—it’s not like I’m calling for a boycott of Swiss Chalet or anything. (Which, considering the low readership of my blog, would be an empty gesture.) On the other hand, I don’t know what else I should be using my blog for, so I might as well write about the things that are bugging me, along with all of the other crap I write about...